Return Policy:
Mazamio aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund or store credit (If preferred).
To return an item for a refund or store credit, the following conditions must be met:
- Returns must be made within 5 business days of delivery.
- The returned item(s) must be accompanied by a copy of the invoice, and original packaging (Labels, Tags, Tote Bags, boxes, microfibers, etc.) except for the mailer.
- No Item that is stained, damaged, tags off, worn, washed or otherwise unfit for commercial use will be accepted.
- Please try the Items on with the greatest care and be sure to read our descriptions before ordering.
- Items that are in SALE or from PAST COLLECTIONS will not qualify for returns unless item arrives damaged or you have previously bought an item from that collection.
Returns & Refunds logistics:
- Mazamio will be taking care of EU & USA Shipping labels in case of a returned item.
- Mazamio will not be liable if when delivered, the package is signed by an official (doorman, office etc.) and is lost.
- Mazamio will not accept returns if no response is given via email and/or if item is not sent after receiving a return label after 5 days.
- Outside of EU & US Customers will take care of shipping and duty/taxes in case of returns.
- Refunds may take up to 14 business days to be issued after delivery and inspection of item.
To retract the purchase, please email us at: account@mazamio.shop
Shipping:
- Mazamio offers free ground shipping for all EU & USA orders.
- Customers who are not located in EU & USA will be taking care of Shipping and are subject to custom duties and taxes.
